Thor 3 Piece Appliance Package | 48 Inch Gas Range | 36 Inch Refrigerator with Ice and Water Dispenser| Dishwasher
Thor 3 Piece Appliance Package | 48 Inch Gas Range | 36 Inch Refrigerator with Ice and Water Dispenser| Dishwasher
Thor 3 Piece Appliance Package | 48 Inch Gas Range | 36 Inch Refrigerator with Ice and Water Dispenser| Dishwasher
Thor 3 Piece Appliance Package | 48 Inch Gas Range | 36 Inch Refrigerator with Ice and Water Dispenser| Dishwasher
Thor 3 Piece Appliance Package | 48 Inch Gas Range | 36 Inch Refrigerator with Ice and Water Dispenser| Dishwasher
Thor 3 Piece Appliance Package | 48 Inch Gas Range | 36 Inch Refrigerator with Ice and Water Dispenser| Dishwasher
Thor 3 Piece Appliance Package | 48 Inch Gas Range | 36 Inch Refrigerator with Ice and Water Dispenser| Dishwasher
Thor 3 Piece Appliance Package | 48 Inch Gas Range | 36 Inch Refrigerator with Ice and Water Dispenser| Dishwasher
Thor 3 Piece Appliance Package | 48 Inch Gas Range | 36 Inch Refrigerator with Ice and Water Dispenser| Dishwasher

Thor 3 Piece Appliance Package | 48 Inch Gas Range | 36 Inch Refrigerator with Ice and Water Dispenser| Dishwasher


Regular price$10,047.00
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We understand that all you need is a simple transaction and your order shipped safe to your home. We pledge to make this true to you as our customer.

Thor 3 Piece Appliance Package | 48 Inch Gas Range | 36 Inch Refrigerator with Ice and Water Dispenser| Dishwasher

LRG4807U Product Information

THOR Kitchen offers the power and performance of a premium professional appliance at a practical price. The THOR Kitchen 48 Inch Gas Range is a stainless steel machine that is designed with professional features and functionality. With powerful burners, continuous grates and a commercial convection fan, this range takes everything from prime rib to snickerdoodles to the next level. Oh, and did we mention the 15,000 BTU griddle? #cooklikeagod

  • Dimensions: 47.9” w x 37.5” L x 27.5” H
  • Fuel Type: Gas, Liquid Propane
Product Features
  • High Powered BTU Burners: The high-powered 18,000 BTU burner provides fast, intense heat for creating large family meals and restaurant-quality dishes
  • Oven Capacity: Dual ovens at 4.6 cu. ft. and 2.2 cu. ft. capacity allow you to cook multiple dishes at a time

  • Griddle Feature: The 15,000 BTU griddle offers additional cooking space and flexibility
  • Storage Space: Storage drawer provides additional storage space for cooking trays and other kitchen utensils.
  • Convection Fan: Commercial convection fan provides controlled heat distribution for fast and efficient cooking
  • Continuous Cast-Iron Grates: Heavy-duty continuous cast-iron cooking grates that can handle any size cookware
  • Even Heat Broiler: Reflective gas tube broiler distributes heat evenly to sear your food and seal in the juices
  • Pro Style Knobs: Black ABS burner control knobs add style to the bold range design
  • Porcelain Spill Tray: Single-piece black porcelain spill tray catches the mess and makes cleanup easy
  • Porcelain Interior: The gray porcelain oven interior adds a stylish touch and is easy to clean

    TRF3601FD Product Information

    THOR Kitchen offers the power and performance of a premium professional appliance at a practical price. With flexible storage space, super freezing and cooling functions, and in-door ice and water dispenser, THOR Kitchen's 36 Inch Counter-Depth Refrigerator with Exterior Ice and Water Dispenser keeps everything as cool, crisp, cold, and/or frozen as the recipe calls for.

    The innovative Flex Drawer offers separate cooling modes for meats, veggies, beverages, and even your favorite bottle of wine. Moisture, odor transfer, and freezer burn? Gone. Compliments on meals? Way, way up. #cooklikeagod

    • DIMENSIONS (WxDxH): 35 13/16” x 29” x 69 13/16”

    TRF3601FD Features:

    • Storage Space: Generous 22 cu. ft of flexible storage space
    • Flex Drawer: Choose precise temperatures for meats, veggies, beverages, and even your favorite bottle of wine.
    • Crisper Drawers: Two humidity-controlled crisper drawers provide flexible storage space and keep produce fresh longer.
    • Triple-Tech Cooling System: Triple-tech cooling system controls the temperature of each compartment with a separate airflow, increasing humidity levels and reducing frost build-up.
    • Counter-Depth: Maximize your kitchen space by taking up less room than a standard depth refrigerator and enjoy clean design with a virtually seamless transition with your countertop.
    • Door Storage: Gallon door storage provides extra space for large containers, like milk and juice.
    • Ice and Water Dispenser: Keep cool with the in-door ice and water dispenser that has a dedicated water filter replacement reminder and an option for cubed or crushed ice.
    • Showcase Led Lighting: LED lighting positioned throughout the interior for better visibility of food inside the refrigerator.
    • Adjustable Racks and Shelves: Adjustable racks and retractable shelves are designed to provide a variety of configurations to fit wide and tall items with ease.
    • Super Freezing and Cooling Function: Keep food fresh by accelerating the freezing and cooling process of a freshly stocked freezer or refrigerator by dropping temperatures to the coldest settings within 24 hours.
    • Individual Ice Maker Cooling Control: The separation of cooling controls seals the ice maker system and keeps odors out to keep your ice from smelling or tasting like the other items in your refrigerator.
    • Freezer Drawers: Two separate freezer drawers for easy and organized access to the things you need.
    • Water Filtration: Impurities are removed from the water with a replaceable filter.
    • Automatic Ice Maker: Automatic ice maker produces 4.4 lbs. a day and storage allows for 1.7 lbs.
    • Fingerprint Resistant Stainless Steel Finish: Beautiful, easy-to-clean stainless steel finishes are fingerprint and smudge resistant.
    • Door Alarm: Refrigerator door alarm notifies you if the door is left ajar for too long.
    • Energy Star Certified 

      HDW2401SS Product Information

      THOR Kitchen offers the power and performance of a premium professional appliance at a practical price. Whether entertaining for one or hosting a full-blown dinner party, things generally get a little messy.  That's where a THOR Kitchen dishwasher is a thing of beauty.  You'll find useful features like a multiple filtration system for optimal performance using less water and energy, and a Smart Wash System that determines the cycle to use depending on the soil level of the load.  Plus four hardworking sprayer arms, delay start and a handy detergent/rinse aid dispenser.  It's a well-crafted machine that never met a meal it didn't love.  Live clean, my friend, live clean. #cooklikeagod

      • Dimensions: 14.6” w x 33.5” L x 23.6” H

      Dishwasher Product Features

      • A Quiet 45 DBAS: 45 decibels means you can operate your dishwasher while you're in the same room and still have a conversation and watch TV
      • Smart Watch System: Smart wash system uses a soil sensor to determine how dirty the dishes are and adjusts the Normal cycle as needed to make sure dishes come out clean
      • Powerful Spray Arms: Four powerful spray arms give you better water coverage for a thorough clean every time
      • Adjustable Racks: Adjustable upper rack can be moved to accommodate larger dishes and stemware on the bottom and a third rack is available for larger utensils
      • Removable Utensil Basket: Removable utensil basket makes loading and unloading utensils easy
      • Fingerprint Resistant: Resists fingerprints and smudges with stainless steel that easily wipes clean
      • Water & Energy Efficient: A multiple filtration system for optimal performance using less water and energy
      Product Specs

      LRG4807U Specs


      Depth With Door(s) Open 90 Degrees (In.)


      Left Oven Interior Depth (in)


      Left Oven Interior Height (in.)


      Left Oven Interior Width (in.)


      Product Depth (in.)


      Product Height (in.)


      Product Width (in.)


      Range Size

      48 in.

      Right Oven Interior Depth (in)


      Right Oven Interior Height (in.)


      Right Oven Interior Width (in.)






      Appliance Category


      Appliance Type

      Gas Range

      Broiler Location


      Burner Grate Material

      Cast Iron

      Burner No.1 BTU


      Burner No.2 BTU


      Burner No.3 BTU


      Burner No.4 BTU


      Burner No.5 BTU


      Burner No.6 BTU


      Capacity of Oven (cu. ft.)


      Color of Cooktop

      Black Porcelain


      Stainless Steel

      Color/Finish Family

      Stainless Steel



      Control Type


      Controls Location

      Front Control

      Cooking Process


      Cooktop Features

      Continuous Grates,LP Convertible,Power Element,Sealed Burners,With Griddle

      Cooktop Surface Type

      Smooth Top

      Drawer Type

      Lower Storage Drawer

      Fuel Type


      Ignition Type

      Continuous Spark


      Power Cord

      Left Oven Capacity (cu. Ft.)


      Left Oven Features

      Standard Features Only

      Left Oven Rack Positions


      Left Oven Settings

      No Specialty Settings

      Number of Burners

      6 burner

      Number of Oven Racks


      Oven Cleaning Options

      Manual Clean

      Product Weight (lb.)


      Range Type



      Right Oven Capacity (cu. Ft.)


      Right Oven Features

      Broiler in Oven,Hidden Bake Element,Temperature Control

      Right Oven Rack Positions


      Right Oven Settings

      No Specialty Settings

      Warranty / Certifications

      Certifications and Listings

      CSA Certified

      Manufacturer Warranty

      2 Years on Parts and Warranty



      Spec Sheet

      User Manual

      TRF3601FD Specs


      Product Size (WxDxH)

      35 13/16” x 29” x 69 13/16”

      Carton Size (WxDxH)

      38 3/16” x 30 5/8” x 72 3/8”

      Product Net/Gross Weight(lbs)

      339.86 / 361.91




      Appliance Category



      Stainless Steel

      Net Capacity

      22 cu. ft.

      Refrigerator Capacity

      12.64 cu. ft.

      Flex Drawer Capacity


      2.9 cu. ft.

      Freezer Capacity

      6.49 cu. ft.

      Refrigerator Temp

      34°F – 44°F

      Freezer Temp

      -7°F to 7°F

      Flex Drawer Temp

      24°F - 41°F

      Cooling System


      Noise Level

      45 db



      Warranty / Certifications

      Certifications and Listings

      UL Certified

      Manufacturer Warranty

      2 Year Warranty on Parts and Labor

      Manuals & Spec Sheet



       Spec Sheet


      HDW2401SS Specs


      Cut-Out Depth (in.)

      24.5 in

      Cut-Out Height (in.)


      Cut-Out Width (in.)


      Depth - Door Shut (with Handle) (in.)


      Depth - Door Shut (without Handle) (in.)


      Depth With Door Open 90 Degrees (In)


      Dishwasher Size

      24 In.

      Height - Maximum (in)


      Height - Minimum (in)


      Product Depth (in.)


      Product Height (in.)


      Product Width (in.)



      Amperage (amps)


      Appliance Category


      Appliance Type



      Stainless Steel

      Color/Finish Family

      Stainless Steel


      Single Drawer

      Control Location

      Top Control

      Control Type


      Custom Door Panel Ready


      Decibel (Sound) Rating

      45 dBA

      Dishwasher Cycles

      China/Crystal,Pots and Pans,Quick Wash

      Dishwasher Features

      3rd Rack,Hard Food Filter,Hidden Controls

      Dishwasher Rack Configuration

      1st Rack- Fold Down Tines,1st Rack- Removable,1st Rack- Silverware Basket,2nd Rack- Adjustable,2nd Rack- Fold Down Tines,2nd Rack- Removable,Removable Silverware Basket

      Energy Consumption (kWh/year)


      Energy Efficiency Tier Rating

      Not CEE rated

      Handle Type

      Bar Handle

      Number of Cycles


      Number of Place Settings


      Product Weight (lb.)


      Rack Material




      Silverware Basket Location

      In Rack

      Sound Rating Range (Decibels)


      Steam Function

      Without Steam

      Tub Material

      Stainless Steel Tub

      Voltage (volts)


      Wash/Dry Options

      Delay Start,Heated Dry,High Temperature Wash

      Warranty / Certifications

      Certifications and Listings

      CSA Certified

      Manufacturer Warranty

      1 Year Parts and Labor


      Manual & Spec Sheet

      Spec Sheet

      User Manual

      Envision Home Source Extended Warranty Program

      All products above $1000 in value sold by Envision Home Source are eligible for our extended warranty that protects against all manufacturing defects in material or workmanship for one or two years after the date of the original manufacturer’s warranty (the “Extended Warranty Period”), depending on which extended warranty (one year or two years is purchased) in accordance with the following terms:'

      • The rights and claims arising from this Extended Warranty are in addition to your statutory rights.
      • Only the original owner of the product is covered by this Extended Warranty. The Warranty Period begins the day after the manufacturer’s warranty expires and shall end immediately upon any sale or transfer of the product to another person, and under no circumstances shall the Extended Warranty apply to any subsequent owner or another transferee of the product.
      • The Warranty is limited to the replacement of product parts only. The product parts are referred to as the "Covered Components". 
      • The parts warranty does not include damage from use of improper installation, improper maintenance or another such misuse, normal wear or water damage.
      • The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.

      This Extended Warranty Does Not Cover

      • Normal wear and tear of any Covered Component.
      • Consumables or normal wear and tear parts. 
      • Any damage or defects to Covered Components resulting from failure to follow instructions in the product owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the product as sold, operator error, water damage, stunt riding, or improper follow-up maintenance.
      • For the avoidance of doubt, Envision Home Source will not be liable and/or responsible for any damage, failure, or loss caused by any unauthorized service or use of unauthorized parts.

      The warranty covers multiple products on the same order, but you cannot combine the warranty on multiple products exceeding $5,000 or $10,000, depending on the warranty option selected. 

      Claims Process

      Envision Home Source will not replace any covered component under this warranty without first seeing photos or video of the damaged covered component.

      In order to exercise your right to receive a replacement for a damaged Covered Component under this Warranty, you must:

      • Contact the Envision Home Source Technical Support team by email at or by phone at +1-800-820-8861. The Technical Support team will initially work with you on the problem with your product to identify potential simple fixes.
      • If the Technical Support team determines that a Covered Component must be replaced, they will provide you with a set of instructions for  receiving the replacement.
      • After you receive the replacement Covered Component, the Technical Support team will also provide assistance in determining how to replace or install the new Covered Component into your product. 

      Contact Details

      Phone: +1-800-820-8861

      Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.

      Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

      Order Confirmation:

      • You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
      • As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
      • If your item is on backorder or unavailable, we will reach out to you via email.
      • If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

      Order Shipment:

      • If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-3 business days from the date of your order.  
      • We will send you the tracking information within 24-72 hours to the email address you provided when checking out.  
      • We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
      • Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
      • Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
      • We do not offer Cash On Delivery.  
      • A phone number is required by the freight company so a delivery appointment can be made.  
      • Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
      • A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
      Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
      • Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
      • As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
      • To avoid a delay in receiving your order from customs, consider the following:
      • Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
      • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
      • We do not refund original shipping charges for goods that are refused for delivery at customs.
      • We will deduct all additional fees resulting from refused international shipments from your refund.
      • If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
      • If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.

      • We ship via UPS and FedEx for most products, USPS for small parts and accessories, and freight for large products.
      • If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at


      • Please inspect the packaging of your items when they arrive.
      • If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
      • If your item(s) do arrive damaged, please send photos to and we will process an insurance claim on your behalf.

      Cancellations & Refunds:

      • All orders canceled are subject to an administration fee equal to 20% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
      • If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
      • If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.


      • From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a product sooner.
      • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
      • If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
      • Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

      This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

      Important Freight LTL Shipment

      1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
      2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
      3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
      4. Please make sure the phone number you entered at checkout is a good number to contact you at.
      5. Don't screen your calls until your item has been delivered. 
      6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
      7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

      How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

      • Carton damage requires visual inspection of contents of the unit. 
      • Envision Home Source recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Envision Bath immediately. 
      • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
      • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

      Carton packaging has excessive damage with the exposed product:

      • Refuse shipment
      • Sign carrier paperwork: “Carton damaged and refused”
      • Notify Envision Bath immediately.


      If you have any further questions about the ordering and shipping process, feel free to contact us by email at

      Envision Home Source is committed to providing the best customer service in the home industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times. 

      Envision Home Source 30-Day Satisfaction Guarantee Return Policy

      Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

      • You must notify us of your intent to return within 30 days of delivery date.
      • There is a 25% restocking fee.
      • Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
      • We will refund the product price minus any applicable fees and charges.
      • Original shipping charges are non-refundable.
      • You are responsible for any return shipping charges.
      • Refunds will be applied to the same payment method used when original purchase was made.

      The Following Cannot Be Returned

      • Products which are eligible for parts under manufacturer warranty
      • Products that have had their original manufacturer packaging opened
      • Products that have been out of their original manufacturers' packaging

      It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

      If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

      All return request must be submitted in writing and sent to


      Envision Bath works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:


      • All return request must be submitted in writing and sent to
      • If your return is approved you will receive an email from us with return instructions.
      • Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
      • We recommend taking a picture of the package and/or the item before shipping.
      • Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
      • Please provide us the tracking number.
      • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
      • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.



      You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.

      All unshipped orders canceled after 1 hour are subject to a 5% cancellation fee because we incur costs from our credit card processing company after we confirm your product is in stock and capture the payment for your order.

      If your order has been shipped, the standard return procedure applies.

      Refunds will only be issued to the original credit card that you use when placing your order.


      We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers warehouse. 

      If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.

      If you can't or don't want to wait, you can choose an alternative product. At that point we will either charge or refund you the difference, update your order, and ship out the alternative product.

      If you don't want an alternative product, you can cancel your order without any cancellation fee.

      If you choose to accept the ETA and wait for your product, you order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.

      If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.

      If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.

      Thanks for your understanding.



      In the event of damage to your product in shipping, please contact to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.



      Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found on the warranty page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.



      It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

      In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

      If we received the item damaged you may file a claim with your shipping company.

      If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

      Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

      Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.

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