Thor 3 Piece Appliance Package | 30 Inch Electric Range | Refrigerator | Dishwasher

Thor 3 Piece Appliance Package | 30 Inch Electric Range | Refrigerator | Dishwasher

HRE3001 Product Information

The THOR Kitchen 30 Inch Professional Electric Range is a stainless-steel machine that is designed with powerful features and functionality. This range features a smooth glass top that is easy to clean and five heating element zones that give you the ultimate cooking flexibility. From a 100W warming zone to a high-powered 3,000W LightningBoil™ Element, this range gives you the power to master any meal. #cooklikeagod

• Dimensions: 29 3/4" w x 36" L x 26 1/2" H
• Fuel Type: Electric

Product Features

• Smooth Glass Top: Easy to fit in a 24-Inch space, this freestanding professional electric range features a frameless glass top that is flush with the countertop giving it a seamless look that is easy to clean
• Five Heating Elements: Five element cooktop gives you the ultimate cooking flexibility with a powerful radiant cooktop. From a 100W warming zone to a high-powered 3,000W LightningBoil™ Element, this range gives you the power to master any meal
• Lightningboil Elements: Get meals to the table faster with the 3,000-watt LightningBoil™ Element that provides intense heat for boiling or a controlled simmer
• True Convection Fan: The true convection fan blows heat from the 800W heating element for more even heating and optimum cooking and baking results
• Led Control Panel Lights: When in operation, the LED control panel lights illuminate a striking blue for an added pop of color
• Large Oven Capacity: 3.73 cu. ft. oven capacity can accomodate multiple dishes for enhanced cooking
• Heavy Duty Control Knobs: Heavy duty, die-cast metal burner control knobs add style and durability
• Brilliant Blue Porcelain Interior: The brilliant blue porcelain interior adds a bold, stylish touch to your professional range
• Multiple Cooking Modes: Multiple cooking modes including bake, convection bake, broil and convection broil give you the flexibility you need to create masterful meals

HRF3601F Product Information

THOR Kitchen offers the power and performance of a premium professional appliance at a practical price. Let's keep everything as cool, crisp, cold and/or frozen as the recipe calls for, shall we? Answering the call is THOR Kitchen's 36 Inch Professional French Door Refrigerator. Inside is where the magic happens, you'll find two freezer drawers, a full-width chiller drawer and a Dual Cooling system that separates the refrigerator and freezer zones.  Moisture, odor transfer and freezer burn? Gone. Compliments on meals? Way, way up. #cooklikeagod

• Dimensions: 35.75” x 69” x 26.75”
  

Refrigerator Features

• Storage Space: Generous 20.7 cu. ft of flexible storage space
• Showcase Led Lighting: LED lighting positioned throughout the interior for better visibility of food inside the refrigerator
• Dual Cooling System: Dual cooling system maintains proper humidity levels and helps to prevent spoiling and freezer burn
• Automatic Ice Maker: Automatic ice maker for on-demand ice
• Door Storage: Gallon door storage provides extra space for large containers, like milk and juice
• Door Alarm: Refrigerator door alarm notifies you if the door is left ajar for too long
• Adjustable Racks and Shelves: Adjustable racks and retractable shelves are designed to provide a variety of configurations to fit wide and tall items with ease
• Freezer Drawers: Two separate freezer drawers for easy and organized access to the things you need
• Stainless Steel Finish: Beautiful, easy-to-clean stainless steel finishes are fingerprint and smudge resistant

HDW2401SS Product Information

THOR Kitchen offers the power and performance of a premium professional appliance at a practical price. Whether entertaining for one or hosting a full-blown dinner party, things generally get a little messy.  That's where a THOR Kitchen dishwasher is a thing of beauty.  You'll find useful features like a multiple filtration system for optimal performance using less water and energy, and a Smart Wash System that determines the cycle to use depending on the soil level of the load.  Plus four hardworking sprayer arms, delay start and a handy detergent/rinse aid dispenser.  It's a well-crafted machine that never met a meal it didn't love.  Live clean, my friend, live clean. #cooklikeagod

• Dimensions: 14.6” w x 33.5” L x 23.6” H

Dishwasher Product Features

• A Quiet 45 DBAS: 45 decibels means you can operate your dishwasher while you're in the same room and still have a conversation and watch TV
• Smart Watch System: Smart wash system uses a soil sensor to determine how dirty the dishes are and adjusts the Normal cycle as needed to make sure dishes come out clean
• Powerful Spray Arms: Four powerful spray arms give you better water coverage for a thorough clean every time
• Adjustable Racks: Adjustable upper rack can be moved to accommodate larger dishes and stemware on the bottom and a third rack is available for larger utensils
• Removable Utensil Basket: Removable utensil basket makes loading and unloading utensils easy
• Fingerprint Resistant: Resists fingerprints and smudges with stainless steel that easily wipes clean
• Water & Energy Efficient: A multiple filtration system for optimal performance using less water and energy

Product Specs

HRE3001 Specs

Dimensions

Product Width	29 3/4”	Product Height	36” - 37”
Product Depth (including door)	26 1/2”	Adjustable Legs	1” Max
Cutout Width	30”	Cutout Height	36”
Cutout Depth	24”

Details

Fuel Type	Electric	Construction	Freestanding
Color	Stainless Steel	Voltage	240V 50A
Frequency (Hz)	60 Hz	Controls Type	Zinc Alloy Knobs
Control Panel	Blue LED	Hot Surface Indicator Light	Front Right Corner of Cooktop w/Temp at 150˚F (65˚C)

Oven Performance

Oven Capacity	4.55 cu. ft.	Oven Functions	Bake, Broil, Keep Warm, Convection Bake, Convection Roast
Oven Color	Blue	Top Heater Power	3500W
Lower Heater Power	3500W	Convection	True Convection with 1300W Heating Element
Oven Light	1, Rear	Oven Racks	2
Oven Rack Material	Chrome Plated	Rack Positions	6
Baking Sheet	Fits 23” x 16” Baking Sheet

Cooktop Performance

Cooktop	Black Polished Plate Glass Ceramic Cooktop	Total Elements	5
Front Left Burner (Dual)	3000W	Front Right Burner (Dual)	3000W
Rear Left Burner (Single)	1200W	Rear Middle Burner (Single)	100W
Rear Right Burner (Single)	1200W

Manuals

Spec Sheet

User Manual

HRF3601F Specs

Dimensions

Depth (Excluding Handles)	28.625	Depth (Including Handles)	30.75
Depth (Less Door)	24.625	Depth With Door Open 90 Degrees (In)	43.5
Height to Top of Door Hinge (in.)	69.875	Height to Top of Refrigerator (in.)	69.625
Product Depth (in.)	30.75	Product Height (in.)	70
Product Width (in.)	36	Refrigerator Width (In.)	36

Details

Appliance Category	Refrigerator	Appliance Type	French Door Refrigerator
Counter-Depth Door Type	French Door	Color - Appliance Cabinet	Stainless
Color - Door Handle(s)	Stainless Steel	Color/Finish	Stainless Steel
Color/Finish Family	Stainless Steel	Defrost Type	Frost Free
Door Finish	Smooth	Energy Consumption (kWh/year)	623
Energy Efficiency Tier Rating	Not CEE rated	Freezer Capacity (cu. ft.)	5.69
Freezer Door Type	Pull Out Drawer	Freezer Features	Adjustable Temperature Control,Ice Maker
Freezer Type	Drawer Freezer	General Features	Door Alarm,Interior Light,LED Light Type
Ice Maker Features	Automatic Ice Level Control/Shutoff,Filtered Ice,In-Door Ice Maker	Ice Maker Type	Single Ice Maker
Ice/Water Dispenser	Ice Only	Indoor/Outdoor	Indoor
Installation Depth	Counter Depth	Number of Doors	4 Door
Number of Drawers	Double Drawer	Number of Freezer Baskets/Bins	No Baskets/Bins
Number of Freezer Shelves	No Shelves	Number of Refrigerator Shelves	8 Shelves
Operational Features	Dual Evaporated Cooling System	Product Weight (lb.)	293.2 lb
Refrigeration Dispenser Features	Cubed Ice	Refrigerator Capacity (cu. ft.)	15.16
		Shelf Material - Freezer	Glass
Shelf Material - Refrigerator	Glass	Storage Features	Adjustable Racks, Gallon Door Storage, Removable Shelves, Slide-Out Fresh Food Shelves
Temperature Control Type	External Digital	Total Capacity (cu. ft.)	20.85
Water Filter Replacement Model#	N/A

Warranty / Certifications

Certifications and Listings

UL Certified

Manufacturer Warranty

2 Year Warranty on Parts and Labor

Manuals & Spec Sheet

Spec Sheet

User Manual

 

HDW2401SS Specs

Dimensions

Cut-Out Depth (in.)	24.5 in	Cut-Out Height (in.)	35
Cut-Out Width (in.)	24	Depth - Door Shut (with Handle) (in.)	27.4
Depth - Door Shut (without Handle) (in.)	24.4	Depth With Door Open 90 Degrees (In)	51
Dishwasher Size	24 In.	Height - Maximum (in)	35
Height - Minimum (in)	34	Product Depth (in.)	24.5
Product Height (in.)	33.5	Product Width (in.)	24

Details

Amperage (amps)	20	Appliance Category	Dishwasher
Appliance Type	Dishwasher	Color/Finish	Stainless Steel
Color/Finish Family	Stainless Steel	Configuration	Single Drawer
Control Location	Top Control	Control Type	Touch
Custom Door Panel Ready	No	Decibel (Sound) Rating	45 dBA
Dishwasher Cycles	China/Crystal,Pots and Pans,Quick Wash	Dishwasher Features	3rd Rack,Hard Food Filter,Hidden Controls
Dishwasher Rack Configuration	1st Rack- Fold Down Tines,1st Rack- Removable,1st Rack- Silverware Basket,2nd Rack- Adjustable,2nd Rack- Fold Down Tines,2nd Rack- Removable,Removable Silverware Basket	Energy Consumption (kWh/year)	249
Energy Efficiency Tier Rating	Not CEE rated	Handle Type	Bar Handle
Number of Cycles	6	Number of Place Settings	14
Product Weight (lb.)	97	Rack Material	Other
		Silverware Basket Location	In Rack
Sound Rating Range (Decibels)	Quieter	Steam Function	Without Steam
Tub Material	Stainless Steel Tub	Voltage (volts)	120
Wash/Dry Options	Delay Start,Heated Dry,High Temperature Wash

Warranty / Certifications

Certifications and Listings

CSA Certified

Manufacturer Warranty

1 Year Parts and Labor

Manuals & Spec Sheet

User Manual

 

Envision Home Source Extended Warranty Program

All products above $1000 in value sold by Envision Home Source are eligible for our extended warranty that protects against all manufacturing defects in material or workmanship for one or two years after the date of the original manufacturer’s warranty (the “Extended Warranty Period”), depending on which extended warranty (one year or two years is purchased) in accordance with the following terms:'

• The rights and claims arising from this Extended Warranty are in addition to your statutory rights.
• Only the original owner of the product is covered by this Extended Warranty. The Warranty Period begins the day after the manufacturer’s warranty expires and shall end immediately upon any sale or transfer of the product to another person, and under no circumstances shall the Extended Warranty apply to any subsequent owner or another transferee of the product.
• The Warranty is limited to the replacement of product parts only. The product parts are referred to as the "Covered Components". 
• The parts warranty does not include damage from use of improper installation, improper maintenance or another such misuse, normal wear or water damage.
• The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.

This Extended Warranty Does Not Cover

• Normal wear and tear of any Covered Component.
• Consumables or normal wear and tear parts. 
• Any damage or defects to Covered Components resulting from failure to follow instructions in the product owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the product as sold, operator error, water damage, stunt riding, or improper follow-up maintenance.
• For the avoidance of doubt, Envision Home Source will not be liable and/or responsible for any damage, failure, or loss caused by any unauthorized service or use of unauthorized parts.

The warranty covers multiple products on the same order, but you cannot combine the warranty on multiple products exceeding $5,000 or $10,000, depending on the warranty option selected. 

Claims Process

Envision Home Source will not replace any covered component under this warranty without first seeing photos or video of the damaged covered component.

In order to exercise your right to receive a replacement for a damaged Covered Component under this Warranty, you must:

• Contact the Envision Home Source Technical Support team by email at support@envisionhomesource.com or by phone at +1-800-820-8861. The Technical Support team will initially work with you on the problem with your product to identify potential simple fixes.
• If the Technical Support team determines that a Covered Component must be replaced, they will provide you with a set of instructions for  receiving the replacement.
• After you receive the replacement Covered Component, the Technical Support team will also provide assistance in determining how to replace or install the new Covered Component into your product. 

Contact Details

Email: support@envisionhomesource.com
Phone: +1-800-820-8861

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

• You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
• As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
• If your item is on backorder or unavailable, we will reach out to you via email.
• If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

• If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-3 business days from the date of your order.  
• We will send you the tracking information within 24-72 hours to the email address you provided when checking out.  
• We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
• Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
• Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
• We do not offer Cash On Delivery.  
• A phone number is required by the freight company so a delivery appointment can be made.  
• Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
• A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.

Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)

• Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
• As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
• To avoid a delay in receiving your order from customs, consider the following:
• Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
• Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
• We do not refund original shipping charges for goods that are refused for delivery at customs.
• We will deduct all additional fees resulting from refused international shipments from your refund.
• If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
• If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.

• We ship via UPS and FedEx for most products, USPS for small parts and accessories, and freight for large products.
• If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@envisionhomesource.com

Damages:

• Please inspect the packaging of your items when they arrive.
• If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
• If your item(s) do arrive damaged, please send photos to support@envisionhomesource.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

• All orders canceled are subject to an administration fee equal to 20% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
• If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
• If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Backorders:

• From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a product sooner.
• The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
• If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
• Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

Important Freight LTL Shipment

1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
4. Please make sure the phone number you entered at checkout is a good number to contact you at.
5. Don't screen your calls until your item has been delivered. 
6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

• Carton damage requires visual inspection of contents of the unit. 
• Envision Home Source recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Envision Bath immediately. 
• IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
• Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Carton packaging has excessive damage with the exposed product:

• Refuse shipment
• Sign carrier paperwork: “Carton damaged and refused”
• Notify Envision Bath immediately.

 

If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@envisionhomesource.com

Envision Home Source is committed to providing the best customer service in the home industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times. 

Envision Home Source 30-Day Satisfaction Guarantee Return Policy

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

• You must notify us of your intent to return within 30 days of delivery date.
• There is a 25% restocking fee.
• Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
• We will refund the product price minus any applicable fees and charges.
• Original shipping charges are non-refundable.
• You are responsible for any return shipping charges.
• Refunds will be applied to the same payment method used when original purchase was made.

The Following Cannot Be Returned

• Products which are eligible for parts under manufacturer warranty
• Products that have had their original manufacturer packaging opened
• Products that have been out of their original manufacturers' packaging

It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return request must be submitted in writing and sent to support@envisionhomesource.com

*Exclusions

Envision Bath works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:

RETURN PROCEDURE

• All return request must be submitted in writing and sent to support@envisionhomesource.com
• If your return is approved you will receive an email from us with return instructions.
• Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
• We recommend taking a picture of the package and/or the item before shipping.
• Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
• Please provide us the tracking number.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

QUESTIONS? EMAIL US: SUPPORT@ENVISIONHOMESOURCE.COM

CANCELLATIONS

You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.

All unshipped orders canceled after 1 hour are subject to a 5% cancellation fee because we incur costs from our credit card processing company after we confirm your product is in stock and capture the payment for your order.

If your order has been shipped, the standard return procedure applies.

Refunds will only be issued to the original credit card that you use when placing your order.

PRE-ORDERS

We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers warehouse. 

If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.

If you can't or don't want to wait, you can choose an alternative product. At that point we will either charge or refund you the difference, update your order, and ship out the alternative product.

If you don't want an alternative product, you can cancel your order without any cancellation fee.

If you choose to accept the ETA and wait for your product, you order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.

If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.

If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.

Thanks for your understanding.

EMAIL SUPPORT@ENVISIONHOMESOURCE.COM

DAMAGED MERCHANDISE

In the event of damage to your product in shipping, please contact support@envisionhomesource.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.

EMAIL: SUPPORT@ENVISIONHOMESOURCE.COM

DEFECTIVE MERCHANDISE

Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found on the warranty page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

EMAIL SUPPORT@ENVISIONHOMESOURCE.COM

PLEASE READ!

It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

If we received the item damaged you may file a claim with your shipping company.

If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.