HPC Fire 13" Round Bowl Fire Pit Insert PENTA13 MLFPK-FLEX-LP-ST

HPC Fire 13" Round Bowl fire pit insert PENTA13 MLFPK-FLEX-LP-ST Review

Do you want a Push Button Stand that is efficient for your Fire Pit? Buy the HPC Fire 13" Round Bowl fire pit insert PENTA13 MLFPK-FLEX-LP-ST now in Flame Authority!

The company's foundation was built on a safety pilot valve, millivolt valve, remote control gas fire pit kits/repair parts, and various other components for the hearth industry. We then diversified our thinking by introducing the Outdoor Fire Products line in 2003 with the manufacturing of fire rings. Today, this business segment has grown to include high-end electronic ignition fire pits, push-button ignition fire pits, TK Torches, portable fire pits, copper water bowls, outdoor fireplace accessories, and fire and water features, and a selection of stainless steel components second to none.

HPC Fire Inspired™ also designs custom fire features and their control systems of any shape or size for residential or commercial applications. These range from 2 feet to 30 feet wide, from 50 thousand to 3 million Btu fire features found at large venues throughout the country including casinos, resorts, and restaurants.

An HPC Original – this stainless steel, spun bowl design was launched in 2004… and today is still our most popular pan style.

Thoughtful Innovation

With elegant fire pit designs, unlimited control, and styling options, and innovative technology, we deliver unrivaled customization and ease of use.

HPC’s Electronic Ignition (EI) High-Low fire pits come with a built-in antenna for a reliable connection to Apple® and Android™ phones via our free Bluetooth app, enabling easy fire pit control from as far away as 20 feet.

Built To Last



With strong stainless steel construction, our products provide higher heat tolerance and are safer, lasts longer, and perform better than brass burner fire pits.

Safe Fire Pits



We combine the most CSA certifications in the industry with NFI-certified technicians to deliver the safest and most dependable fire features. Safety is one of the core values at HPC. The warmth, comfort, and fellowship that comes with an HPC Fire Pit would be meaningless if our products weren’t designed, built, and sold with our customers’ safety in mind.

Here at HPC, we substantiate our commitment to safety with over 400 CSA Certified products, features, and manufacturing practices. We make certain that the technology that goes into our products represents the cutting edge of safety in design. We also recognize that safety is a responsibility of the operator as well as the manufacturer, so we make certain the Installation and Operation Instructions are informative and clear.

Hearth Products Controls MLFPK Match Light Gas Fire Pit Kit, Round Bowl Pan combines high-quality construction and reliability to complete your gas fire pit project. The manual ball valve allows simple & reliable control over the flow of the gas while the ignition is achieved simply by taking a lighter or match to the burner as you slowly open the gas valve. The Penta-shaped burner is constructed from premium 304 stainless steel; each burner features staggered burner ports, a 1/2" female gas inlet, and is neatly machine welded to produce a seamless and durable product. Burners and pans are also backed by a Limited Lifetime Warranty from HPC.

This burner kit is designed for both natural gas and propane applications, the burner will come assembled to the round bowl pan. Also assembled will be the necessary fittings for the sealed control box attached with a flexible gas line; propane units will include a wire mesh spider guard to keep spiders from clogging the gas line.

How It Works

Start-Up: This is done by lighting a long-stem lighter next to the perimeter of the burner and then slowly opening the key to the valve. Leave the key in the valve during use.
Operation: Flame height may be adjusted by turning the key to the valve- counterclockwise provides more flame, clockwise lowers flame.
Shut Down: To turn OFF the fire pit simply turn the key to the valve clockwise to the OFF position. Remove key.

**IMPORTANT: On Small Tank Units The BTUs are the same as the non Nozzle units

Features

• Available in 13", 19", 25" and 31" Small Tank Model
• Fully Assembled and ready to install.
• Flex Line configuration provides versatile and simple installation.
• Valve mounting bracket included- for safe mounting of control have.
• Flame height is adjustable using the key valve.
• Natural Gas or Liquid Propane: Factory built & tested for either fuel.
• Optional Install & Controls: Paver Block Bracket, Key Extension Kit, Long Keys, and Spark Ignition Kit.
• Made of #304, 18 gauge Stainless Steel
• The spun design adds rigidity
• Welded gas fitting for strength
• Weep holes for drainage

Purchase the HPC Fire 13" Round Bowl fire pit insert PENTA13 MLFPK-FLEX-LP-ST here in Flame Authority and enjoy the warm comfort around you!

Manuals

• HPC Fire 13" Round Bowl fire pit insert PENTA13 MLFPK-FLEX-LP-ST Drawings
• HPC Fire 13" Round Bowl fire pit insert PENTA13 MLFPK-FLEX-LP-ST Installation and Operational Manual

Specifications

• Model: 
• PENTA13 MLFPK-FLEX-LP-ST
• TOR-PENTA13 MLFPK-FLEX-LP-ST
• Dimensions: L-13" x W-13" x D-2.5"
• Max BTU: 65,000
• Nozzle BTU: 65,000
• Burner Type: 12" Penta Standard/ Torpedo
• Gas Type: Propane
• Ignition Style: Match-Lit
• Required Items: Lava Rock or Rolled Lava Stone(1bags), Fire Glass(20 lbs.)
• Certification: CSA Certified in US & Canada to ANSI Z21.97-2017 / CSA 2.41-2014 requirements.
• Warranty: Lifetime warranty on burners
• Material: Stainless Steel 

Outdoor Fire Logs and Rocks

• Arizona Weathered Oak

• Aspen Birch

• Rolled Lava Stone

• 1 Bag Required for this unit

• Western Driftwood

•  Lava Rock

• 1 Bag Required for this unit

• Black Ceramic River Rock

• 1 Box required for this unit

  

Fire Glass Decorative Media

(20 lbs Required for this unit)

• Cobalt Blue

• Pacific Blue

• Pacific Blue Reflective

• Black

• Clear

• Starfire

• Gray Reflective

• Copper

• Bronze

Optional Accessories

• 30" Round Black Vinyl Cover FPC-35

• 35" Black Vinyl Fire Pit Cover; Elastic band, designed for maximum enclosure width of 23-35".
• Can also be used for Water Feature Inserts ( Evolution 360 & H2Onfire )
• Weight = 4LBS
• Box Dimensions 11x11x9"

• Match Lit Models (MLFPK) Paver Block Bracket

• This bracket allows additional flexibility and installation ease of the MLFPK decorative key valve. The faceplate is adjustable from 8" to 12" in width.
• Key valve, flange, and key not included. Designed for Dante straight key valve.

• 23" Round Wind Guard WG23-RD

• Round, 23" Dia, 6" Height
• Features: - Tempered Glass - Heavy duty 3/16 " clear glass is tempered to improve durability and allow it to withstand high temperatures. Depending on wind guard size- 4 or 6 sections complete the desired shape. Brackets- Polished aluminum brackets and plastic support feet provided.

• 44" SS Free Form Install Collar - 2per Box IC44SS-FF

• The flex form install collar merges the gap between the fire pit structure and the insert pan for easy installation and auto-centering featured with a curved lip. This flexible install collar allows for an easy 3 step installation saving you time with our one size fits all product. The collar can be formed to fit any shaped fire pit.
• 1 Box required for this unit

• 9 X 4" Flat Vent for Outdoor Fire Pits

• Stainless Steel 9"" wide x 4"" high vent.

• 14 X 4.5" Louvered Vent for Outdoor Fire Pits

• Stainless Steel Vent Panel, 14"" Wide x 4 1/2"" High

Envision Home Source Extended Warranty Program

All products above $1000 in value sold by Envision Home Source are eligible for our extended warranty that protects against all manufacturing defects in material or workmanship for one or two years after the date of the original manufacturer’s warranty (the “Extended Warranty Period”), depending on which extended warranty (one year or two years is purchased) in accordance with the following terms:'

• The rights and claims arising from this Extended Warranty are in addition to your statutory rights.
• Only the original owner of the product is covered by this Extended Warranty. The Warranty Period begins the day after the manufacturer’s warranty expires and shall end immediately upon any sale or transfer of the product to another person, and under no circumstances shall the Extended Warranty apply to any subsequent owner or another transferee of the product.
• The Warranty is limited to the replacement of product parts only. The product parts are referred to as the "Covered Components". 
• The parts warranty does not include damage from use of improper installation, improper maintenance or another such misuse, normal wear or water damage.
• The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.

This Extended Warranty Does Not Cover

• Normal wear and tear of any Covered Component.
• Consumables or normal wear and tear parts. 
• Any damage or defects to Covered Components resulting from failure to follow instructions in the product owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the product as sold, operator error, water damage, stunt riding, or improper follow-up maintenance.
• For the avoidance of doubt, Envision Home Source will not be liable and/or responsible for any damage, failure, or loss caused by any unauthorized service or use of unauthorized parts.

The warranty covers multiple products on the same order, but you cannot combine the warranty on multiple products exceeding $5,000 or $10,000, depending on the warranty option selected. 

Claims Process

Envision Home Source will not replace any covered component under this warranty without first seeing photos or video of the damaged covered component.

In order to exercise your right to receive a replacement for a damaged Covered Component under this Warranty, you must:

• Contact the Envision Home Source Technical Support team by email at support@envisionhomesource.com or by phone at +1-800-820-8861. The Technical Support team will initially work with you on the problem with your product to identify potential simple fixes.
• If the Technical Support team determines that a Covered Component must be replaced, they will provide you with a set of instructions for  receiving the replacement.
• After you receive the replacement Covered Component, the Technical Support team will also provide assistance in determining how to replace or install the new Covered Component into your product. 

Contact Details

Email: support@envisionhomesource.com
Phone: +1-800-820-8861

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

• You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
• As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
• If your item is on backorder or unavailable, we will reach out to you via email.
• If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

• If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-3 business days from the date of your order.  
• We will send you the tracking information within 24-72 hours to the email address you provided when checking out.  
• We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
• Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
• Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
• We do not offer Cash On Delivery.  
• A phone number is required by the freight company so a delivery appointment can be made.  
• Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
• A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.

Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)

• Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
• As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
• To avoid a delay in receiving your order from customs, consider the following:
• Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
• Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
• We do not refund original shipping charges for goods that are refused for delivery at customs.
• We will deduct all additional fees resulting from refused international shipments from your refund.
• If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
• If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.

• We ship via UPS and FedEx for most products, USPS for small parts and accessories, and freight for large products.
• If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@envisionhomesource.com

Damages:

• Please inspect the packaging of your items when they arrive.
• If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
• If your item(s) do arrive damaged, please send photos to support@envisionhomesource.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

• All orders canceled are subject to an administration fee equal to 20% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
• If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
• If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Backorders:

• From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a product sooner.
• The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
• If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
• Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

Important Freight LTL Shipment

1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
4. Please make sure the phone number you entered at checkout is a good number to contact you at.
5. Don't screen your calls until your item has been delivered. 
6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

• Carton damage requires visual inspection of contents of the unit. 
• Envision Home Source recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Envision Bath immediately. 
• IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
• Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Carton packaging has excessive damage with the exposed product:

• Refuse shipment
• Sign carrier paperwork: “Carton damaged and refused”
• Notify Envision Bath immediately.

 

If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@envisionhomesource.com

Envision Home Source is committed to providing the best customer service in the home industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times. 

Envision Home Source 30-Day Satisfaction Guarantee Return Policy

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

• You must notify us of your intent to return within 30 days of delivery date.
• There is a 25% restocking fee.
• Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
• We will refund the product price minus any applicable fees and charges.
• Original shipping charges are non-refundable.
• You are responsible for any return shipping charges.
• Refunds will be applied to the same payment method used when original purchase was made.

The Following Cannot Be Returned

• Products which are eligible for parts under manufacturer warranty
• Products that have had their original manufacturer packaging opened
• Products that have been out of their original manufacturers' packaging

It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return request must be submitted in writing and sent to support@envisionhomesource.com

*Exclusions

Envision Bath works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:

RETURN PROCEDURE

• All return request must be submitted in writing and sent to support@envisionhomesource.com
• If your return is approved you will receive an email from us with return instructions.
• Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
• We recommend taking a picture of the package and/or the item before shipping.
• Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
• Please provide us the tracking number.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

QUESTIONS? EMAIL US: SUPPORT@ENVISIONHOMESOURCE.COM

CANCELLATIONS

You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.

All unshipped orders canceled after 1 hour are subject to a 5% cancellation fee because we incur costs from our credit card processing company after we confirm your product is in stock and capture the payment for your order.

If your order has been shipped, the standard return procedure applies.

Refunds will only be issued to the original credit card that you use when placing your order.

PRE-ORDERS

We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers warehouse. 

If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.

If you can't or don't want to wait, you can choose an alternative product. At that point we will either charge or refund you the difference, update your order, and ship out the alternative product.

If you don't want an alternative product, you can cancel your order without any cancellation fee.

If you choose to accept the ETA and wait for your product, you order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.

If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.

If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.

Thanks for your understanding.

EMAIL SUPPORT@ENVISIONHOMESOURCE.COM

DAMAGED MERCHANDISE

In the event of damage to your product in shipping, please contact support@envisionhomesource.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.

EMAIL: SUPPORT@ENVISIONHOMESOURCE.COM

DEFECTIVE MERCHANDISE

Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found on the warranty page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

EMAIL SUPPORT@ENVISIONHOMESOURCE.COM

PLEASE READ!

It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

If we received the item damaged you may file a claim with your shipping company.

If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.